• Política de envío

Política de envío

Thank you for shopping with Zentra Shopping. Below you will find detailed information about our shipping process, delivery timelines, and important conditions.

Shipping Destinations

We currently ship to the following countries:

  • United States (US)
  • Canada (CA)
  • Mexico (MX)

Order Processing Time

All orders are processed within 1–5 business days. This includes order verification, quality checks, and fulfillment preparation.

Please note that processing times may be longer during peak seasons, holidays, or promotional periods.

Estimated Delivery Time

Estimated delivery times (after processing):

  • United States: 7–15 business days
  • Canada: 10–20 business days
  • Mexico: 10–25 business days

Delivery times are estimates and may vary due to customs clearance, local postal services, weather conditions, or other factors beyond our control.

Shipping Carriers

We work with international and local carriers depending on the destination, including but not limited to:

  • USPS
  • Canada Post
  • Correos de México

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

You can track your order and submit delivery-related requests through our Order Tracking Page using your order number and email address.

Please allow 3–7 business days for tracking information to update after shipment.

Shipping Costs

Shipping costs (if applicable) are calculated at checkout and depend on the destination, product type, and shipping method.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe:

  • Please first check the tracking information.
  • Allow additional time for international transit and customs processing.
  • Contact us if the order appears significantly delayed.

Orders that are delayed but still within the estimated delivery window are not automatically eligible for refunds.

Customs, Duties & Taxes

Customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price.

We are not responsible for delays, holds, or confiscations caused by customs authorities.

Incorrect Address

Please ensure that your shipping address is complete and accurate at checkout.

We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Returned Packages

If a package is confirmed lost in transit, we will assist with an investigation and, where applicable, offer a refund or replacement.

Packages returned due to delivery failure, refusal, or incorrect address may not be eligible for a refund.

Contact Information

If you have any questions regarding shipping, please contact us at contact@zentrashopping.com.